​​​

​

 

 

At Fidelity Lending Solutions, Inc. ("Fidelity Lending Solutions," "we," "us," or "our"), we understand the critical importance of online privacy and are dedicated to maintaining the trust you place in our company, our financial products, and our services. This Privacy Policy outlines how we collect, protect, and utilize your customer information. Our practices are designed to comply with applicable laws and regulations, ensuring the confidentiality and security of your personal data.

​​

​

OUR COMMITMENT TO DATA PROTECTION

Safeguarding your data is our top priority.

 

We ensure this through:

• Strict Internal Policies that govern the responsible handling of your personal information.

• Restricted Access, allowing only authorized employees to access sensitive data on a need-to-know basis.

• Advanced Security Measures, including encryption, multi-factor authentication, and threat detection systems.

• Trusted Third-Party Standards, requiring our partners to comply with strict privacy laws and contractual safeguards.

​​​

​

SECURING YOUR DATA: A MULTI-LAYERED APPROACH

We ensure your data is protected at every step of your online interaction. Our website automatically uses and adheres to industry standard internet security protocols to protect your personal information.

​

We safeguard your data through:

• Encryption and Authentication. We use TLS encryption and strong authentication to protect data during transmission and verify endpoint users.

• Secure Credential Management. We enforce strong password practices and secure storage protocols to protect user information.

​​

​

USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your experience and analyze website activity. Cookies are small data files stored on your device that help us understand how users interact with our site.

​

We may collect anonymous, aggregated data such as:

• Visit Duration and Timing to understand user engagement.

• Pages Viewed to identify popular content.

• Referring Sites to track where visitors come from.

• Device and Browser Information to optimize site performance.

• ISP and Anonymized IP Address for demographic and network analysis.

 

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

​​

​

WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information to deliver our services, meet legal requirements, and improve your experience.

 

This may include:

• Contact Information: Name, mailing address, email, and phone number.

• Loan Application Details: Social Security number, income, assets, debts, credit score (with your consent and authorization), employment, and property details.

• Account Data: Loan history, payment records, and communication preferences.

• Third-Party Sources:

  • Credit Bureaus: Credit history (with your consent and authorization).

  • Business Partners: Property or application data from involved appraisers, agents, and service providers.

  • Employers/Financial Institutions: Application details for employment and income verification purposes.

 

We collect only what's necessary to process your application and service your account responsibly.

​​

​

Disclosure of Personal Information to Third Parties

We may share your personal information with trusted third parties for specific business purposes. All recipients are contractually required to protect your data and use it only for agreed-upon services.

 

These may include:

• Credit Reporting Agencies for credit checks during loan processing (with your consent and authorization).

• Regulatory Authorities to comply with legal and regulatory obligations.

• Loan Investors/Assignees in the event of loan sales or transfers; your information may be shared under strict confidentiality agreements.

• Service Providers that assist with operations like data processing and customer service—bound by strict data privacy terms.

 

We do not sell or rent your personal information for third-party marketing.

​​

​

Important Notice: PATRIOT Act

To help fight terrorism and money laundering, federal law requires all financial institutions to verify the identity of individuals who open accounts or establish business relationships.

 

When you apply with Fidelity Lending Solutions, we will ask for your:

• Full name.

• Residential address.

• Date of birth.

• Other identifying details.

 

This information is collected securely and handled in strict compliance with privacy laws.

Your cooperation supports the integrity and safety of the financial system.

​​

​

CCPA Privacy Notice for California Residents

This notice supplements the Privacy Policy of Fidelity Lending Solutions and applies exclusively to California residents, as defined under the California Consumer Privacy Act of 2018 (CCPA) and related laws.

​

We do not use or disclose sensitive personal information except as permitted under CCPA Regulations Section 7027(m), such as to provide requested services, prevent fraud, or comply with legal obligations.

Terms defined in the CCPA have the same definitions here.

​​

​

Privacy Statement: Information We Collect and Use

We collect personal information to support the processing of mortgage loan applications. This includes information that can identify or be linked to an individual or device, either directly or indirectly.

​

Over the past twelve (12) months, we have collected or disclosed the following categories of personal information for business purposes:

​

• Identifiers, such as name, address, email, Social Security number, driver’s license, or passport number.

• Personal information categories under the California Customer Records statute, including contact details, employment and financial information, and government-issued identification.

• Protected classification characteristics, such as age, gender, marital status, race, national origin, or disability.

• Professional or employment-related information, such as job history or performance data.

• Non-public education information, such as transcripts, student records, or financial aid data.

• Inferences, such as behavioral or preference-based profiles.

 

We do not collect or disclose:

• Commercial information (e.g., purchase history).

• Biometric data.

• Internet or network activity.

• Geolocation data.

• Sensory information.

 

We obtain this information from the following sources:

• Directly from clients or their authorized agents (e.g. forms, documents).

• Indirectly through client activity on our website.

• Third-party service providers involved in the loan process (e.g. credit bureaus, appraisers).

 

The personal information we collect is used for purposes including:

• Responding to inquiries and service requests.

• Processing and underwriting mortgage applications.

• Providing website services and communications.

• Fulfilling legal and contractual obligations.

• Performing audits, analytics, and regulatory compliance reviews.

• Supporting potential corporate transactions (e.g. mergers or acquisitions).

 

We do not use or disclose personal information for purposes that are materially different from those stated, without providing prior notice.

​

Personal information does not include publicly available data, de-identified or aggregated information, or data exempt from CCPA under laws like GLBA, FCRA, or FIPA.

​

 

Privacy Statement: Sharing of Personal Information and Consumer Rights under the CCPA​

​

We may disclose your personal information to third parties for legitimate business purposes. When such disclosures occur, we enter into contracts requiring those third parties to maintain confidentiality and use the information solely for the purposes specified.

​

In the past twelve (12) months, we have disclosed the categories of personal information outlined in the section above to the following types of third parties:

• Our affiliates.

• Service providers.

• Third parties authorized by you or your agent in connection with the products and services we provide.

 

We do not sell personal information and have not sold any personal information in the past 12 months.

We also do not collect or sell the personal information of consumers under the age of 16.

​

​

Our CCPA Privacy Rights (For California Residents)

As a California resident, you have the right to know what personal information we collect, why we collect it, and who we share it with; to request corrections or deletion of your information (with some legal exceptions); to opt out of the sale or sharing of your data; to limit the use of sensitive personal information; and to be treated fairly and without discrimination when exercising these rights.

 

How to Exercise Your Rights

You or your authorized representative may submit a verifiable consumer request by:

​

Fidelity Lending Solutions, Inc.

2650 E. Imperial Hwy., Suite 110, Brea, CA 92821

Phone: (714) 482-6570

Email: pm@wmbankers.com

​

Verifiable requests may be submitted twice per 12-month period and must include enough information for us to verify your identity or authority to act on behalf of another person. We will only use this information for verification purposes.

 

​

Response Time and Format

We aim to respond within 45 days of receiving a verifiable request. If more time is needed (up to 90 days), we will notify you of the reason and expected extension.

​

Responses will cover the 12-month period preceding your request and be delivered by mail or electronically, depending on your preference. If we cannot comply with a request, we will explain why.

​

We do not charge fees to process requests unless they are excessive, repetitive, or manifestly unfounded.

If a fee is required, we will provide an estimate in advance.

​​

​

​Opt-Out Signals and Authorized Agent Requests under CCPA

We honor opt-out preference signals sent by your browser or device, as required by the CCPA. Authorized agents may also make requests on your behalf if they are properly registered with the California Secretary

of State and have valid written permission from you.

 

​

Policy Updates and Contact

This Privacy Policy was last updated in May 2025. We reserve the right to update this notice at any time. Updates will be posted on our website or sent to you directly via email.

​

For questions or more information, please contact us at:

​

Fidelity Lending Solutions, Inc.

2650 E. Imperial Hwy., Suite 110, Brea, CA 92821
Phone: (714) 482-6570
Email: pm@wmbankers.com

​

​

​

​

​

​

​